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FAQs

Q1. What is the return policy?
Ans. We offer a three day, replacement/ refund guarantee on all our products except "Final sale" and "Sample sale" products. Please email us (at ccare@rdmcare.com) and we will have your order picked up and shipped back to us. Kindly note that the email needs to be sent to us within 3 days of the delivery date.

Q2. When will I receive my order?
Ans. Customers usually receive the products within 2 to 7 working days, once they are shipped. This delivery period may be longer for remote locations within India. If you have any questions about the expected delivery period for the product you are interested in, please email us at ccare@rdmcare.com.

Q3. Where are you located?
Ans. We are located in Patel Nagar, New Delhi.

Q4. Is Ayur Herbals completely cruelty-free?
Ans. Yes, we love animals so our products are 100% cruelty-free.

Q5. Do I need to create an account to place an order?
Ans. It is not mandatory for you to Login, you can also register as a Guest to place your order.

Q6. Can my order be changed once it is placed?
Ans. No.

Q7. What if I want to order products that are currently out of stock?
Ans. You cannot order products that are currently out of stock.

Q8. How can I pay?
Ans. We are currently accepting all Debit/Credit cards, Net Banking, Mobile Payments, Paytm, Wallet and UPI. Although, we are not providing COD (Cash on Delivery) as of now.

Q9. Are your payment gateways safe?
Ans. Yes, our payment gateways (ccavenue) are preferred and trusted by over 85% of indian merchants

Q10. Is your delivery applicable worldwide?
Ans. Currently we are not accepting world wide delivery. As of now, we are only applicable to PAN India.

Q11. What if my delivery is damaged or a lost delivery?
Ans. Although we try to provide the best costumer service, but if you get any product which is damaged or has a lost delivery status, you can put a refund request in the prior case and in later, please email us at ccare@rdmcare.com.

Q12. What if the product is expired or unsatisfactory?
Ans. All products are checked with our QC (Quality Check) team before being dispatched.

Q13. How long will it take for my order to arrive?
Ans. It usually takes us 5 to 7 days to deliver your product.

Q14. Is there any delivery fee for your products?
Ans. Yes, we charge a minimum delivery fee according to the weight of the product and pin code. You can get more information on our checkout page.

Q15. Do you have customer support?
Ans. Yes we do have customer support.
Mobile No.: +011-25888931-35
Email: ccare@rdmcare.com
Toll Free: 1800112987